We aim to respond to all inquiries within 24–48 business hours. During high-demand periods, responses may take slightly longer, but rest assured — we’ll get back to you as soon as possible.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
Once an order has been processed or shipped, it cannot be changed or canceled.

If your order arrives incorrect or damaged, please email info@madonna-llc.shop within 7 days of delivery with your order number and photos of the product.
We’ll review your case and arrange a replacement or refund.

Once your order ships, you’ll receive an email confirmation with tracking details.
You can also contact us directly if you need help tracking your shipment.