Refund and Returns Policy

Effective Date: October 14, 2025

Business Name: Madonna LLC
EIN: 92-3241682
Email: info@madonna-llc.shop
Phone: +1 (646) 353-7571
Address: 5656 Whitsett Ave #5, Valley Village, CA 91607, USA
Website: https://madonna-llc.shop

1. Overview

At Madonna LLC, we strive to provide high-quality women’s clothing and exceptional shopping experiences. If you are not completely satisfied with your purchase, our Refund & Return Policy outlines your options for returns, exchanges, and refunds.

By purchasing from madonna-llc.shop, you agree to the terms described below.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• Items must be unused, unwashed, and in their original condition.
• Items must include all original tags, labels, and packaging.
• Returns must be initiated within 14 days of delivery.
• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

• Undergarments and lingerie
• Clearance or sale items
• Gift cards and promotional products

3. Return Process

To start a return, please contact our support team at info@madonna-llc.shop with the following details:

• Order number
• Reason for return
• Photos (if the product is damaged or defective)

Once your return request is approved, you will receive instructions on how and where to send the returned items.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once we receive and inspect your returned item, you will be notified of your refund status.

Approved refunds will be:

• Processed back to your original payment method.
• Reflected in your account within 5–10 business days, depending on your bank or card issuer.

Please note:

• Shipping fees are non-refundable.
• Partial refunds may apply if the item shows signs of use or damage.

5. Exchanges

We currently only offer exchanges for defective or incorrect items.
If you wish to exchange an item for a different size or color, please return the original product for a refund and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@madonna-llc.shop within 7 days of delivery.
We will arrange a replacement or issue a full refund after verification.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or credit card account again.
2. Contact your payment provider—it may take time before your refund is officially posted.
3. If the issue persists, email us at info@madonna-llc.shop for assistance.

8. Contact Us

For any questions about returns, refunds, or exchanges, please reach out to our support team:

Madonna LLC
📍 5656 Whitsett Ave #5, Valley Village, CA 91607, USA
📧 Email: info@madonna-llc.shop
📞 Phone: +1 (646) 353-7571
🌐 Website: https://madonna-llc.shoplated to refunds and returns.